Additional Guidelines Specific to Certain Types of Departments in the Clinic:
Paediatric Clinics:
Parents or guardians must accompany children for all appointments. Visitors may be allowed to accompany the patient, but they must remain calm and quiet in waiting areas to avoid disturbing the children.
Parents should carry the child’s health records, vaccination history, and any other relevant documents.
Gynaecology Clinic:
Family Support:
We allow a partner to accompany a patient during consultations, though policies may vary.
Dental Clinics:
Some dental procedures require a patient to arrive early to complete forms or pre-procedure tests. Visitors should ensure that they are not disrupting the workflow.
Depending on the treatment, visitors may not be allowed to accompany the patient into the treatment room due to infection control protocols.
Conclusion:
We maintain a high standard of care, patient safety, and visitor conduct. Patients are encouraged to follow health protocols, maintain proper hygiene, and comply with appointment schedules. Visitors are expected to respect the clinic’s rules, including privacy, infection control, and visitor limits, to ensure a safe and comfortable environment for all. Always confirm specific guidelines with the clinic, as policies can vary depending on the facility and type of medical service provided.
General Before Treatment Guidelines in the UAE
Before undergoing any treatment, patients in the UAE should follow these general guidelines to ensure their safety and the effectiveness of the procedure:
1. Consultation and Diagnosis
Medical History:
Be prepared to provide your complete medical history, including past surgeries, chronic conditions, allergies, current medications (including over-the-counter and herbal supplements), and family health history.
Pre-treatment Tests:
Depending on the treatment, you may need to undergo diagnostic tests (e.g., blood tests, X-rays, or MRI scans). The doctor will provide instructions on fasting or preparation.
Informed Consent:
Always ask the healthcare provider to explain the treatment in detail, including the risks, benefits, and expected outcomes. You will typically be required to sign a consent form before the procedure.
Allergies and Medication:
Inform the doctor about any known allergies, especially to medications, anesthesia, or materials (e.g., latex, iodine).
Lifestyle Adjustments:
Some treatments may require you to make temporary changes to your diet or lifestyle (e.g., avoiding smoking, alcohol, or certain foods).
Pre-procedure Instructions:
For certain treatments (e.g., surgeries), you may be asked to stop taking certain medications (e.g., blood thinners), fast for a period, or avoid specific activities.
Insurance and Financial Considerations
Insurance Coverage:
Confirm your insurance coverage for the specific procedure or treatment.
Cost Estimates:
If you’re not using insurance, request an estimate of the treatment costs and confirm payment methods, including credit cards, bank transfers, or cash.
Dental Treatments (Fillings, Root Canals, Implants, etc.)
Pre-Dental Appointment:
For most dental procedures, you’ll undergo a consultation, and a X-ray may be taken to assess your oral health.
Pre-Treatment Care:
For procedures like root canals or implants, follow the dentist’s instructions regarding fasting (if sedation or anaesthesia is required) and medication (antibiotics or pain relievers).
Post-Treatment Care:
After dental procedures, follow care instructions carefully. For implants, you might need to avoid chewing on the treated side for a period and follow proper oral hygiene.
Follow-Up:
Regular check-ups will be required to monitor healing, particularly after invasive procedures like implants.
Appointment Scheduling:
Pre-scheduled Appointments:
Patients are typically encouraged to make an appointment in advance, either by phone, the clinic’s website, or through our WhatsApp.
Walk-ins:
We accept walk-ins, but this is often subject to availability. For non-emergency services, it’s advisable to book ahead.
Emergency Care:
In urgent cases, patients can walk into emergency clinics or seek immediate care at hospitals.
Patient Registration:
Documentation:
Patients are required to provide personal information upon arrival, including identification (Emirates ID for UAE nationals or residents, passport for visitors), medical history, and insurance details.
Insurance:
We accept various health insurance plans. However, patients should verify with the clinic beforehand to confirm whether their insurance is accepted.
Fee Information:
Non-insured patients should inquire about consultation and treatment fees before the appointment.
Privacy and Confidentiality:
Under UAE Federal Law and Sharjah Health Authority (SHA) regulations, patient confidentiality is strictly maintained. Clinics are required to protect the privacy of patient records and only share information with the patient’s consent or when required by law.
Health and Safety Protocols:
Patients should follow infection control measures such as hand sanitizing, mask-wearing, and maintaining physical distancing if applicable.
Symptom Reporting:
If experiencing cold, cough, or flu-like symptoms, patients are expected to inform the clinic in advance so appropriate measures (e.g., wearing a mask) can be taken.
Personal Hygiene:
All patients are encouraged to follow good personal hygiene practices, including washing hands and using tissues or elbow when coughing/sneezing.
Medical Consultations:
During consultations, patients should feel comfortable discussing their symptoms, medical history, and any concerns they may have.
Patient Rights:
Patients have the right to receive clear information about their diagnosis, treatment options, and any risks involved.
Informed Consent:
For procedures, patients must sign a consent form after being informed of the risks and benefits.
Medication and Treatment:
Patients will be provided prescriptions for any required medication or tests. Prescriptions are to be filled at a licensed pharmacy in Sharjah.
Patients are expected to follow prescribed treatments, and they should contact the clinic if they experience any issues with medications or side effects.
Follow-up Appointments:
Patients should keep scheduled follow-up appointments for continued care and monitor their health progress.
In case of appointment cancellation, patients should inform the clinic at least 24 hours in advance.
Discharge and Referral:
After receiving care, patients will be given discharge instructions or referrals to other specialists if needed.